At Emobella Engineering Nigeria Limited, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver products purchased through our e-commerce platform.

  1. Order Processing

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Orders placed after business hours or on non-working days will be processed on the next business day.

  1. Shipping Locations

We currently ship products around the globe. International shipping (outside Nigeria) are subject to additional charges, customs duties, and delivery timelines.

  1. Shipping Methods

Orders are delivered through:

  • Reputable third-party courier services, or
  • Company-arranged logistics for large, industrial, or specialized engineering items.

The shipping method selected depends on product size, weight, destination, and customer preference.

  1. Delivery Time

Estimated delivery timelines are:

  • Within Lagos: 1–3 business days
  • Outside Lagos (Nationwide): 3–7 business days
  • International: flexible

Delivery times are estimates and may vary due to logistics constraints, weather conditions, public holidays, or unforeseen circumstances.

  1. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Product size and weight
  • Chosen delivery method

Any additional charges for special handling, bulk items, or urgent delivery will be communicated before dispatch.

  1. Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where applicable) to monitor the status of your delivery.

  1. Inspection Upon Delivery

Customers are advised to inspect all items upon delivery. Any visible damage, missing items, or discrepancies should be reported immediately to the delivery personnel and to Emobella Engineering Nigeria Limited within 24 hours of receipt.

  1. Failed or Delayed Delivery

If delivery fails due to incorrect address details, unavailability of the recipient, or refusal to accept delivery, additional charges may apply for re-delivery. Delays caused by factors beyond our control will be communicated promptly.

  1. Heavy and Specialized Equipment

For large, heavy, or custom-engineered products, delivery timelines and logistics arrangements will be agreed upon individually with the customer before shipment.